Frequently Asked Questions
Answers to the questions we hear most from Shoe Land shoppers.
Standard shipping takes 10–12 business days for delivery across the 48 contiguous U.S. states, plus 1–2 business days of handling before your order ships. Orders placed before 12:00 PM ET are typically processed the same business day.
Yes — we offer free Standard Shipping on all U.S. orders of $200 or more. Orders under $200 ship for a flat rate of $8.99.
Yes, we ship to Alaska and Hawaii. Please note the free shipping threshold does not apply to AK/HI orders, and delivery typically takes longer via Standard Shipping.
Once your order ships you'll receive a tracking number by email. You can also visit our Track Order page and enter your email and order code any time.
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Email us at [email protected] with your order code to start a return.
Once we receive and inspect your returned item, we process the refund within 2 business days. Funds typically appear on your original payment method within 5–10 business days, depending on your bank.
The fastest way to exchange is to return your original pair for a refund and place a new order for the size or color you want. Email us if you need help choosing a size — we're happy to advise based on our size chart.
Contact us within 7 days of delivery at [email protected] with your order code and a photo of the issue. We'll send a free replacement or issue a full refund, no return shipping required.
Orders can be modified or cancelled within 2 hours of placement, before they enter processing. Email us immediately at [email protected] and we'll do our best to accommodate the change.
We accept PayPal, Visa, Mastercard, American Express, and Discover — all processed securely through PayPal's encrypted checkout. We never see or store your full card number.
Yes. All transactions are encrypted and processed by PayPal, a PCI-compliant payment processor. Your card details are never stored on our servers.
Right now we ship within the United States only, including Alaska, Hawaii, and U.S. territories. We hope to expand internationally in the future.
Our shoes run true to size. Check the size chart on each product page (US/EU/UK sizing and foot length in inches and cm) before ordering. If you're between sizes or have a wider foot, we recommend sizing up.
Wipe down uppers with a soft, slightly damp cloth after wear and let them air dry away from direct heat. Use a suede brush for suede styles, avoid submerging leather in water, and store pairs with shoe trees or stuffed with paper to help them keep their shape between wears.
Yes! For orders of 10 or more units of the same style, email [email protected] for bulk pricing. We respond within 1–2 business days with a custom quote.
Popular styles restock regularly. Email [email protected] and we'll let you know when your size or style is back in stock.
Yes. Shoe Land is a brand operated by SHOE LAND GROUP, INC., a registered U.S. business based in Orlando, Florida. All orders are processed and fulfilled by SHOE LAND GROUP, INC..