Return & Refund Policy
30-Day Return Window
We want you to love your Shoe Land shoes. If you're not completely satisfied, you may return most items within 30 days of the delivery date for a refund or exchange.
Eligibility
To be eligible for a return, your item must be unworn, unwashed, and in its original condition, with any original tags still attached. Please try items on carefully before removing tags.
Non-Returnable Items
- Items marked "Final Sale" at the time of purchase
- Gift cards
- Items that show signs of wear, washing, or damage not caused by us
- Custom or personalized items, where applicable
Restocking Fee
There is no restocking fee for standard returns initiated within the 30-day window. A 15% restocking fee may apply to bulk orders (10+ units of the same item) returned for reasons other than defect or our error.
How to Initiate a Return
- Email [email protected] with your order code and the item(s) you'd like to return.
- We'll reply within 1–2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
- Pack the item securely in its original (or similar protective) packaging and write the RMA number clearly on the outside of the package.
- Ship the package to the return address provided in your RMA confirmation email.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped) or a manufacturing defect, in which case we will provide a prepaid return label.
Refunds
Once we receive and inspect your returned item (typically within 2 business days of arrival), we will notify you of the approval status of your refund. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
Need a different size or color? The fastest way to get what you want is to return your original item for a refund and place a new order for the item you'd like instead. Contact us at [email protected] if you'd like help finding your size.
Defective or Wrong Items
If your item arrives damaged, defective, or if we sent the wrong item, contact us within 7 days of delivery at [email protected] with your order code and a photo of the issue. We'll send a free replacement or issue a full refund, including shipping — no return required in most cases.
Questions
Reach us any time at [email protected]. We aim to respond within 1–2 business days. SHOE LAND GROUP, INC. · 7503 Chancellor Dr, Orlando, FL 32809, United States