Privacy Policy
Introduction
Shoe Land (operated by SHOE LAND GROUP, INC., "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us when you visit shoesland.us or purchase our women's footwear. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using our site, you agree to the practices described below.
Information We Collect
We collect information in a few different ways. When you place an order, we collect your name, email address, shipping and billing address, phone number, and order details (items, size, color, quantity). Payment card information is entered directly into PayPal's secure checkout — we never see or store your full card number on our servers. When you browse our site, we automatically collect technical information such as your IP address, browser type, device type, pages viewed, and referring URLs. When you contact customer support, subscribe to our newsletter, or submit a product review, we collect the information you voluntarily provide in those forms.
How We Use Your Information
We use the information we collect to process and fulfill your orders, send order confirmations and shipping/tracking updates, respond to customer service inquiries, prevent fraud and abuse, improve our products and website experience, and — only if you opt in — send marketing emails about new arrivals, promotions, and restocks. We do not sell your personal information to third parties, and we never share your data for purposes unrelated to operating our store.
Cookies and Tracking Technologies
We use cookies and similar technologies to keep items in your shopping cart between visits, remember your preferences, and understand how visitors use our site so we can improve it. Some cookies are essential for the site to function (like keeping your cart contents); others are used for analytics. You can disable cookies in your browser settings at any time, though doing so may limit certain features such as cart persistence.
Third-Party Service Providers
We rely on trusted third parties to run our store. PayPal processes all payments securely and maintains its own privacy policy at paypal.com/privacy. We may use analytics providers such as Google Analytics to understand site traffic in aggregate, anonymized form. Our shipping carriers (USPS, UPS, FedEx) receive only the information necessary to deliver your package. None of these providers are permitted to use your data for their own marketing purposes.
Data Retention
We retain order records for at least seven years to comply with tax and accounting laws. Marketing email data is retained until you unsubscribe. You may request that we delete personal information that is not otherwise required to be kept for legal or accounting purposes by emailing [email protected].
Your Rights (CCPA / GDPR)
Depending on where you live, you may have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your data, opt out of marketing communications at any time (every marketing email includes an unsubscribe link), and request a copy of your data in a portable format. To exercise any of these rights, email us at [email protected] and we will respond within a reasonable timeframe, generally within 30 days.
Children's Privacy
Our site is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Data Security
We use industry-standard SSL encryption to protect data transmitted between your browser and our servers, and we limit access to personal information to employees and service providers who need it to operate the store.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when the policy was last revised.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out to us at [email protected]. SHOE LAND GROUP, INC., 7503 Chancellor Dr, Orlando, FL 32809, United States.